Yang Yixi
BAT Growth Consultant, Former Product Director at Racer
Over 10 years of experience in product operations and growth, including 9 years in management, with extensive hands-on expertise and unique insights across various industries. Led end-to-end product design and growth operations for multiple consumer (ToC) and business (ToB) products with over 100 million daily active users, scaling them from 0 to 1, from 1 to 100, and from 100 to 1000. As Head of Growth at Kuaishou, led a DAU increase of 117 percentage points. Former Senior Product Manager at Meituan, responsible for the growth of Meituan's B-side Merchant Wallet, growing wallet activations from 0 to 5 million within six months. Contributed to the Tiangong-1, Tiangong-2, and the unmanned space station Project 3.
Topic
AI era: ChatBi, knowledge base, intelligent customer service and intelligent marketing landing practical secrets
1. RAG Knowledge Base: The Cornerstone of Intelligent Customer Service and ChatBI * Why is the RAG Knowledge Base the foundation of Intelligent Customer Service, ChatBI? * What capabilities of the Big Model drive this foundation building? 2. Intent Recognition: Landing Core and Enhancement Strategies * The key to the landing of Knowledge Base, Intelligent Customer Service, Intelligent Marketing: the importance of Intent Recognition * Engineering and productization means to enhance intent recognition 3. ChatBI: The incremental value of AI to BI * The incremental value of AI for BI from the perspective of the intersection of user and technology 4. The landing path of ChatBI * The four stages of ChatBI development, focus and choke points * The two major landing methods common to the industry 5. The experience leap of intelligent customer service * The Experience Upgrade of Intelligent Customer Service with the Support of Big Model 6. Big Model Industry Practices and Landing Challenges * Summary of common practices in the big model industry * Analysis of difficulties and stuck points in the landing process
