Guanghua Yao
Head of AI and Real-Time Engagement (RTE) Product Line at Agora
Since joining Agora in 2017, he has been responsible for team management, product planning, and design for Agora's Conversational AI and Real-Time Engagement product lines. He holds a Master’s degree in Software Engineering from Fudan University and has extensive experience and expertise in real-time interaction, generative AI, cloud rendering, and developer tools.
Topic
Conversational AI: The Core Interaction Engine for Agents, Reshaping the Human–AI Collaboration Experience
The evolution from Generative AI to Conversational AI is not only an upgrade in technical capability, but also a redefinition of the human–machine collaboration paradigm. This talk will reveal how a Conversational AI engine can serve as the “interaction hub” for AI Agents—leveraging multimodal perception, real-time interaction, and dynamic intent understanding to completely disrupt traditional task execution models: Technological Breakthroughs:Breaking free from GUI constraints to enable natural language–driven autonomous decision-making, tool invocation, and multi-turn collaboration by Agents. Revolution in User Experience: Transforming the user from a mere “command issuer” into a “collaboration leader,” enjoying high emotional bandwidth, zero learning curve, and humanlike service. Design Insights:Sharing the core principles for building next-generation Agent products that can communicate, empathize, and execute, opening a new era in human–AI collaborative product design.
