Jing Luo
Head of product in the middle of the turnaround e-commerce
He is the author of the supply chain product manager book "Practical Supply Chain" (with a score of 8.9 on Douban), the manager of the public number "Supply Chain Product Notes", and is currently the product leader of the supply chain fulfillment platform for e-commerce, and has built the supply chain fulfillment system from 0 to 1. He has been focusing on supply chain for 14 years, focusing on new retail supply chain and B-side of e-commerce, and has led many billion-plus projects from 0 to 1. He has rich experience in supply chain in pharmaceutical, food, book, second-hand e-commerce, 3C digital, cold chain and other industries.
Topic
Construction of supply chain fulfillment system based on user reverse drive
The new retail supply chain is an end-to-end chain, with one end connected to the online user, one end connected to the offline supply chain, and the fulfillment process in the middle. Users look at the service and the supply chain focuses on the cost. The two are both symbiotic and contradictory, and need to find a balance point. The construction of the supply chain is also to better serve the users. As a product manager, how can we more truly feel the voice of the users and reverse-drive the construction of the supply chain fulfillment system from the user's perspective, which is the beginning of moving from stubbornness to openness and collaboration. In this sharing, we take the supply chain development history of the second-hand e-commerce company as an example to introduce how to drive the fulfillment service to the next level through user's word-of-mouth after the completion of the supply chain fulfillment system infrastructure construction. In addition to the experience and cases, there are also some summary thoughts and methodologies to share.
